DigiTech believes in making the customer’s lives easier so that they can focus on growing their business significantly while leaving the IT management aspects to us.
DigiTech believes in making the customer’s lives easier so that they can focus on growing their business significantly while leaving the IT management aspects to us. With that objective, DigiTech provides services that help the organisations to manage their IT infrastructure effectively.
Our services include:
DigiTech undertakes IT outsourcing operations for specific customers and parts of infrastructure so that customers can focus on their core business while DigiTech manages their IT. By outsourcing their IT Infrastructure management to an expert organisation like DigiTech, the customer ensures a high uptime for their IT without the headache of managing an IT team and focussing on the manpower requirements. DigiTech, with its employee base of technical experts can easily provide these services thereby freeing up the customer’s resources and budgets to focus on their core business strategy.
In this scenario, DigiTech takes over the management and manpower of the customer’s IT infrastructure. Customers can outsource their IT to DigiTech in two ways:
Outsourcing of system services: In this form of outsourcing, DigiTech appoints specialists that perform preventive maintenance failures and monitor the work of the key infrastructure components of the customer e.g E-mail, file, web-services, information security services, network services, data recovery, etc., and also solve problems related to the operation of information technology.
Comprehensive outsourcing of the IT infrastructure: In this form, DigiTech takes over the complete management and maintenance of operating systems, office applications, office support and other tasks related to information technology. This type of outsourcing is suitable mainly for small businesses. DigiTech's IT staff performs daily monitoring of the main services of the company, carry out preventive visits as necessary to the customer, and the rest is carried out remotely using remote access.
Maintenance & Support Services
DigiTech’s technical resources can provide 24 X 7 maintenance of all IT resources and infrastructure in the customer’s locations across all time zones.
DigiTech’s support services include a dedicated service for receiving and resolving technical issues over phone or email, support questions resolution through a dedicated support website and management of complete information of all the supported software and hardware infrastructure.
DigiTech also makes available our technical resource’s knowledge and expertise at pre-arranged time for basic IT support covering:
Installation and upgrading of software
Installation and configuration of new software
Changing versions of the software
Primary administrative or uninstall
Providing technical and advisory support
Audit of IT-infrastructure
DigiTech’s Support & Maintenance services also cover hardware equipment and peripherals.