Softline provides the best digital transformation and cybersecurity solutions to its customers as well as premium service consultancy. We provide wide range of support services like assessment-based consultancy, proactive support to develop the customers’ existing infrastructure, as well as managed and outsourced reactive services depending on the clients’ actual needs. Softline experts fill all the gaps, customize the support service for the needs and provide high-quality services. You get highly trained IT professionals, 24/7 support, all in a cost-effective way.

Proactive consultation

Through our team of highly skilled engineers with multiple years of experience we offer assessments for Microsoft technologies for industry and vendor best practices and supportability requirements, also disaster recovery plans for Microsoft technologies and alignment of backup and recovery strategies with SLA. We provide technology-specific services like SQL server performance review, SQL server consolidation, security audit visualization, protected end-user workstations, RMS/Azure information protection deployment or modern authentication approach.

IT infrastructure

Softline offers comprehensive support and IT consulting for data centers. Our experienced support teams support 10K servers, 50K client stations, 50 data centers around the world. We offer wide range of services such as development strategy and optimization for data centers, server management, data storage systems management, networks management, and automation tooling and solutions development. To deliver holistic IT infrastructure service our highly trained solution architects deliver high quality, professional IT consulting, among others IT infrastructure survey, software asset management, assessment of the IT infrastructure security, inventory and streamlining, capacity and availability management, IT infrastructure optimization and transformation, testing and analysis of IT infrastructure productivity, service project architects and service development.

Workplace management

Efficient end-user support is required to minimize disruption of employee’s work. The sooner the colleagues get help in their IT problem, the sooner they can get back to work. Sotfline offers Level 2 and Level 3 remote support for workplace infrastructure  including users/workstations/end user infra support, Windows 10 Evergreen Services, generation and automatic deployment of OS images, regular deployment of OS and software updates, support for mobile devices and thin clients, Microsoft 365 migration and support, support for the virtual workplace infrastructure, and support for MacOS clients. Our team has a huge experience in end user services with its 50K supported workstations, 70K application packages prepared using Windows Installer and Microsoft App-V technologies and 65 device models from various vendors in support.

Outsourced helpdesk

The Digital Service Desk is the first line of user support using digital service channels and automation leveraging artificial intelligence technologies. Digital Service Desk reduces the cost of service due to reduction of labor costs for work with applications, also the downtime of business due to the fast and automated solution of emerging incidents and query execution. The service offers fast and convenient access to IT services through digital channels (Self-Service Portal, Microsoft Teams, WhatsApp and others) and real-time monitoring of the customer's IT infrastructure and business applications. The key components of this solution are the several messengers as new channels, chatbot that allows registering calls without an operator, voice robot for receiving calls and registering applications with translation into text, artificial intelligence for the classification, routing and selection of the optimal solution to applications, and self-service portal with automation of approval and application process. Multilingual Automated Service Desk is available for geographically distributed companies that require equally high service quality for users in all locations and user support may require different languages.

Choose us to exploit our international expertise to optimize your IT infrastructure, also to outsource non-productive maintenance so you can focus on services delivering business value. Through our services you can operate in an optimized way, reliable service desk leveraging automation and AI technologies in the highest quality. Contact us and get more details about our support solutions.